St David's First Aid Training Ltd Privacy Policy
At St David’s First Aid Ltd we are committed to protecting your privacy. When you contact us by phone, mail, in person or online, we will receive personal information about you. This page, together with our website terms and conditions, tells you about how we collect, use and store your personal data.
If you have any questions about our privacy policy please contact us at info@stdavidsfirstaid.co.uk or call us 0800 0246299.
Who we are
Personal information submitted through this website is collected by St David's First Aid Training Ltd. You can contact us at info@stdavidsfirstaid.co.uk or call us 0800 0246299.
St David's First Aid Training Ltd is the Data Controller who determines the purposes and means of processing personal data.
What this policy considers
Our privacy policy takes into consideration the law including:
- Data Protection Act 1998
- Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011
- Directive 2009/136/EC of 25 November 2009 ("The European Union Cookie Directive").
- EU General Data Protection Regulation 2018
How we collect data about you
We may collect and store data about you when you contact us. For example, when you register for a course or submit an enquiry or otherwise give us personal information.
What data we gather about you
When you contact us, we will ask you to give us your name, address, email address and telephone number. We also record how people use our website so we can improve it.
However, you can use our website without giving us any personal information and we won't know who you are. If you visit our site anonymously, we may however still record information about:
- Areas of the website visited.
- Amount of time spent on the site.
- If you are new to the site, or have previously visited.
- How you arrived at our website.
- Type of computer, browser, network location and internet connection you are using. This is done by using cookies.
How long we keep this information
We retain this information until we have responded to your contact, and for internal record keeping for a period of no longer than 3 years.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies help us see understand visitors to our website by tracking how you use our website, in a way that doesn't ever identify you personally. Cookies also allow web applications to respond to you as an individual, by allowing you to log in or add items to a shopping cart. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Read how to control and delete cookies.
We also use Google Analytics to analyse data about website visitors. Read the Google Analytics privacy policy.
We use Advertising Features in Google Analytics to monitor the age, gender and interest categories of our visitors in order to understand our customers better. You can opt-out of Google Analytics Advertising Features through Ad Settings and the NAI's consumer opt-out. You can also install the Google Analytics opt-out browser add-on to prevent data being used by Google Analytics.
How we use your data
St David’s First Aid Training will collect data from you to provide you with the goods or services you have requested, and comply with our administrative duties, financial regulations and the law. Personal details collected this way are only used to provide you with information you would reasonably expect or have agreed to.
We make all reasonable efforts to keep your details secure and will only share them with suppliers or professional agents working on our behalf. Except as required by law we will never share your details with other organisations to use for their own purposes.
Your permission
By giving us your personal information you consent to us collecting and using that information in the ways that we describe in this privacy policy and / or that you have specifically consented to.
Marketing Permission
We will only send you marketing information by e-mail, SMS, or phone if you have given us specific permission. If you withdraw your permission and then later opt in, then your most recent preference will apply.
You can opt out of us using your personal details for marketing at any time either by contacting us at info@stdavidsfirstaid.co.uk or call us 0800 0246299.
How we protect your personal data
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.
Although we use appropriate security measures once we have received your personal information, the transmission of information to ourselves over the internet is secured by using an SSL certificate and we do our best to protect personal information. Credit card details we receive on our website are passed encrypted to SagePay, our payment processing partner supplier.
Your credit card details
If you use your credit card to make a booking online or buy something your credit card details are processed by our payment processing supplier SagePay, as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard and we do not store the details on our website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- if you have previously supplied personal data
- if you have previously agreed to us processing your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
If you have a complaint you can contact the Information Commissioner's Office (ICO) which is the data privacy supervisory authority in the UK.
Under the GDPR (the EU General Data Protection Regulation), you have a number of specific rights with regards to your personal information:
- Right of access – if you want to know if we are storing or processing any personal data about you, you can contact us to find out.
If this is the case, you may find out what purpose it is being stored for and request a copy of your data by contacting us. Your data will be supplied as soon as is practical in a CSV (comma separated value) file format which can be opened as a simple text file or as a spreadsheet.
There is no charge for making a request or for the electronic data file, but if the number and frequency of requests is unreasonable we may charge an admin fee. - Right to correction - if you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
- Right to erasure – if you want to remove your personal data from our records, you can request this by contacting us. We will remove the data as far as it is practically within our power, and where we are not legally obliged to retain it.
- Right to object – if you no longer want us to process your data you can request this by contacting us.
- Right to complain - if you are unhappy with how we are managing your personal data, you can lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO).
Alterations to our privacy policy
Our privacy policy may change from time to time, so please check this page occasionally to see if we have made any updates or changes.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
