St David's First Aid Training Ltd Privacy Policy

At St David’s First Aid Ltd we are committed to protecting your privacy. When you contact us by phone, mail, in person or online, we will receive personal information about you. This page, together with our website terms and conditions, tells you about how we collect, use and store your personal data.

If you have any questions about our privacy policy please contact us at info@stdavidsfirstaid.co.uk or call us 0800 0246299.

What this policy considers

Our privacy policy takes into consideration the law including:

  • Data Protection Act 1998
  • Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011
  • Directive 2009/136/EC of 25 November 2009 ("The European Union Cookie Directive").

How we collect data about you

We may collect and store data about you when you contact us. For example, when you register for a course or submit an enquiry or otherwise give us personal information.

What data we gather about you

When you contact us, we will ask you to give us your name, address, email address and telephone number. We could collect some, or all, of this data when you visit our website, depending on how you use it. We also record how people use our website so we can improve it.
However, you can use our website without giving us any personal information and we won't know who you are. If you visit our site anonymously, we may however still record information about:

  • Areas of the website visited.
  • Amount of time spent on the site.
  • If you are new to the site, or have previously visited.
  • How you arrived at our website.
  • Type of computer, browser, network location and internet connection you are using. This is done by using cookies which you accept the use of when using our site.

More about cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. When you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from taking full advantage of the website.

How we use your data

St David’s First Aid Training will collect data from you to provide you with the goods or services you have requested, and comply with our administrative duties, financial regulations and the law. Personal details collected this way are only used to provide you with information you would reasonably expect or have agreed to.
We make all reasonable efforts to keep your details secure and will only share them with suppliers or professional agents working on our behalf. Except as required by law we will never share your details with other organisations to use for their own purposes.

Your permission

By giving us your personal information you consent to us collecting and using that information in the ways that we describe in this privacy policy and / or that you have specifically consented to.

Marketing Permission

We will only send you marketing information by e-mail, SMS, or phone if you have given us specific permission. If you withdraw your permission and then later opt in, then your most recent preference will apply.

You can opt out of us using your personal details for marketing at any time either by contacting us at info@stdavidsfirstaid.co.uk or call us 0800 0246299.

How we protect your personal data

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information to ourselves over the internet is secured by using an SSL certificate and we do our best to protect personal information. Credit card details we receive on our website are passed encrypted to SagePay, our payment processing partner supplier. However we cannot guarantee the security of information transmitted to our website.

Your credit card details

If you use your credit card to make a booking online or buy something your credit card details are processed by our payment processing supplier SagePay, as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard and we do not store the details on our website.

How to find out what personal data we hold about you

You can request details of the personal information we hold about you under the Data Protection Act 1998. We could ask you for an administrative fee of £10.00.
If you would like a copy of the information we hold on you, please contact us: 

Write to us at:

St David’s First Aid Training
302 The Hayes
Cardiff
CF10 1EF

Email info@stdavidsfirstaid.co.uk or call us 0800 0246299.

How to alter the personal data we hold about you

If you want to change the information we hold for you, or you think any information we have about you is incorrect or incomplete, please contact us.

Write to us at:

St David’s First Aid Training
302 The Hayes
Cardiff
CF10 1EF

Email info@stdavidsfirstaid.co.uk or call us 0800 0246299.

Alterations to our privacy policy

Our privacy policy may change from time to time, so please check this page occasionally to see if we have made any updates or changes.